qb999 Terms and Conditions

Introduction and Consent

These terms and conditions ("Terms") form a legally binding agreement governing the use of the qb999 platform and its related services ("Services"). This document is entered into between you ("User" or "Member") and qb999 ("we", "Company" or "Platform").

By visiting the qb999 website, creating an account, or using any of our services, you are considered to have fully agreed to all provisions of these Terms. If you do not agree with any part of these Terms, please refrain from using our services.

We reserve the right to modify or amend these Terms at any time. Continued use of the platform after any changes will be considered acceptance of the updated Terms.

Account Eligibility and Registration

To open an account and use services on the qb999 platform, you must meet the following eligibility requirements:

Age and Identity

• You must be at least 21 years of age.
• You must create the account in your own name and for your own use.
• Only one account per person is permitted. Creating multiple accounts is strictly prohibited.
• All information provided at the time of registration must be complete, accurate, and up to date.
• We may request a copy of valid identification at any time for identity verification purposes.

Restricted Persons

• Employees of qb999 and their immediate family members.
• Individuals who have previously been removed or permanently banned from our platform.
• Residents of areas where online betting is prohibited by law.

Password Security

It is entirely your responsibility to keep your account secure. Do not share your login details with any third party. Report any unauthorized access to your account to our support team immediately.

Bonus and Promotion Policy

qb999 offers various bonuses and promotional offers. Each offer has its own terms, which are detailed on the relevant promotion page.

Welcome Bonus

New members will receive a 150% bonus on their first deposit, up to a maximum of ৳8,000. To withdraw this bonus, the combined amount of the original deposit and bonus must be wagered at least 20 times (20x).

General Bonus Terms

• Bonuses apply to one account, one device, and one IP address only.
• Bonus funds cannot be withdrawn directly; they become withdrawable only after the required wagering has been completed.
• Any attempt to claim bonuses through multiple accounts or fraudulent activity will result in account termination.
• qb999 reserves the right to modify, suspend, or cancel any bonus offer.
• qb999's decisions regarding bonuses are considered final.

VIP Program

qb999's VIP program has five tiers: Bronze, Silver, Gold, Platinum, and Diamond. Members can advance to higher tiers through regular play and receive weekly cashback — starting from Bronze up to a maximum of 1.0% weekly cashback at the Diamond level.

Deposit, Withdrawal and Payment Policy

qb999 provides fast and secure transactions through Bangladesh's most popular mobile financial services.

Accepted Payment Methods

Four mobile payment methods are supported: bKash, Nagad, Rocket, and Upay.

Deposit Terms

• Minimum deposit amount: ৳300 (for each method).
• Deposits may only be made from a payment account registered in your own name.
• Deposits from third-party accounts are not accepted and funds will be returned in such cases.
• Your balance will be credited once the transaction has been successfully processed.

Withdrawal Terms

• Minimum withdrawal amount: ৳1,000.
• Withdrawal requests are generally processed within 10 to 45 minutes.
• Withdrawals will only be sent to the same payment method used for the deposit.
• Withdrawals may be placed on hold if identity verification has not been completed.
• In cases of suspicious activity, we may suspend a withdrawal and request further information.

Fair Play and Prohibited Activities

qb999 is committed to ensuring a fair, transparent, and secure environment for all members. The following activities are strictly prohibited:

Fraudulent Activities

• Bonus abuse, arbitrage betting, or bonus hunting.
• Account sharing or operating multiple accounts.
• Use of any software, bots, scripts, or automation tools.
• Attempting to exploit system errors or technical loopholes.
• Money laundering or illegal financial transactions.
• Threatening, harassing, or disrespectful behavior toward other members or staff.

Consequences of Violations

In the event of any violation of the rules listed above, qb999 reserves the right to take the following actions:

• Immediate suspension or permanent closure of the account.
• Forfeiture of any bonuses or winnings obtained through fraudulent means.
• Reporting the matter to the relevant legal authorities.

Data Protection and Privacy

qb999 places the highest priority on protecting your personal information. Our SSL encryption technology ensures that all your data and transactions are fully secure.

Data Collection and Use

The personal information you provide at registration is used for the following purposes:

• Account verification and identity confirmation.
• Processing financial transactions.
• Fulfilling legal and regulatory obligations.
• Providing customer service and support.
• Fraud prevention and security assurance.

We never sell your personal information to third parties. For more details, please read our Privacy Policy page.

Cookie Use

Our website uses cookies to improve functionality and personalize the user experience. By continuing to use the site, you consent to the use of cookies.

Responsible Gaming and Self-Exclusion

qb999 believes that betting and casino gaming should be an enjoyable form of entertainment, not a source of financial stress. We are firmly committed to responsible gaming.

Self-Limits and Controls

Members may make use of the following features:

• Setting deposit limits (daily, weekly, or monthly).
• Setting betting limits.
• Taking a temporary break or "cooling off" period.
• Requesting permanent self-exclusion.

If you feel that gambling is having a negative impact on your life, please contact our 24/7 live chat support or visit our Responsible Gaming page.

Intellectual Property and Copyright

All content on the qb999 website — including logos, designs, text, graphics, software, and other elements — is our property and is protected by applicable law.

• Reproducing, distributing, modifying, or using any content for commercial purposes without our written permission is prohibited.
• Accessing and viewing content for personal, non-commercial purposes is permitted.
• Content from third-party game providers is owned by them respectively and governed by their licensing agreements.

Limitation of Liability

qb999 always strives to operate a safe and reliable platform. However, we are not liable for the following:

• Any loss caused by internet disconnection or technical errors.
• Circumstances beyond our control (force majeure), such as natural disasters, cyberattacks, or government restrictions.
• Losses resulting from a security breach on your device or network.
• Delays or issues caused by third-party service providers.

In the event of any dispute or claim, our maximum liability is limited to the actual balance in your account.

Service Changes and Account Closure

qb999 reserves the right to take the following actions at any time without prior notice:

Service Changes

• Temporarily suspending or permanently discontinuing any game, feature, or service.
• Temporary downtime for technical maintenance.
• Changes to bonus, promotion, or reward structures.

Account Closure

You may request to close your account at any time by contacting our support team. You will be given the opportunity to withdraw any available balance before the account is closed, however any bonuses with unmet conditions will be forfeited.

qb999 may suspend or close an account for the following reasons:

• Violation of these Terms.
• Fraudulent or suspicious activity.
• Failure to complete identity verification.
• Legal or regulatory requirements.

Dispute Resolution and Contact

qb999 is committed to maintaining a fair and transparent relationship with all members. Any disputes or complaints will be resolved through the following process:

Dispute Resolution Process

1. First, contact us through our 24/7 live chat support.
2. Submit a complaint by email with full details.
3. Our support team will respond within a reasonable time.
4. qb999's decision will be considered final and binding.

Contact Information

Contact us for any questions or assistance:

• Email: [email protected]
• Live Chat: 24/7 support available in Bengali

To learn more about these terms or our services, visit our FAQ page and About Us page.